Return & Refund Policy

• You may return items within 30 days of receiving your order.
• The product must be unopened, unused, and in its original packaging.
• Products that have been opened, used, or damaged cannot be returned.

How to Initiate a Return To initiate a return, please contact our customer service team at info@gummiesdirectusa.com with your order number and details of the item(s) you’d like to return. We will provide you with the necessary instructions for returning your product.

Return Shipping Costs Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective items). In such cases, we will cover the return shipping costs.

Refund Process Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges If you’d like to exchange an item, please follow the same process as a return. Once we process the return, you can place a new order for the desired product.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of receiving the product, and we will arrange for a replacement or refund at no additional cost.

Non-Returnable Items

• Gift cards
• Opened or used consumables (e.g., gummies that have been opened or partially consumed)

If you have any further questions about our return and refund policies, please feel free to reach out to our customer service team. We are committed to ensuring your satisfaction.

Thank you for choosing Gummies Direct USA!